Privacy Policy
Last updated: 21 July 2026
1. Who we are
Efikas Plumber ("we", "us", "our") operates the Efikas Plumber mobile app, connecting customers in need of plumbing services with independent plumbers and plumbing companies in Kenya. This policy explains what personal data we collect, why, and the rights you have over it, in line with Kenya's Data Protection Act, 2019.
2. Information we collect
Account information: your name, phone number, email address (if provided), profile photo, and preferred language. Location data: the pickup address and GPS coordinates for each service request, any saved locations you add, and — if you are a plumber — your live location and service radius while you are online, so nearby jobs can be matched to you. Identity verification (plumbers only): your ID number, a photo of your ID document, trade certificates, and business registration documents, submitted for KYC review before you can accept jobs. Booking details: the service category, description, photos, and optional voice note you attach to a request, plus the timeline of status updates as a job progresses. Communications: messages you send through in-app chat with a customer or plumber tied to a specific booking. Payment records: self-reported payment amount and method (M-Pesa, cash, or card) logged after a job — the app never stores your M-Pesa PIN, card number, or other payment credentials, and the negotiated job price itself is never recorded by us, only what was reported as paid. Ratings and reviews: star ratings and comments left after a completed booking. Device and technical data: push-notification tokens, device platform (iOS/Android), and basic diagnostic information needed to keep the app working reliably.
3. How we use your information
• To create and manage your account, and verify your phone number or plumber credentials. • To match customers with nearby, available, verified plumbers and process service requests. • To show live job status, enable in-app chat, and share your phone number with the other party only once you have both progressed far enough in a booking to need it. • To send booking updates, receipts of self-reported payments, and account notifications by push, SMS, or email. • To review plumber KYC submissions and investigate disputes or reported issues. • To maintain the security of the platform and prevent fraud or abuse. • To meet our legal and regulatory obligations.
4. How we share your information
We share the minimum necessary information between a customer and the plumber assigned to their booking (name, rating, approximate then precise location, and — once mutually reached in the booking flow — phone number) so the job can be carried out. We use trusted service providers to operate the app, including cloud storage for photos and documents (Cloudflare R2), SMS and phone-verification providers (Africa's Talking, Twilio), email delivery, and M-Pesa payment processing (Safaricom Daraja) for subscription and ad-campaign billing. These providers only receive the data needed to perform their function and are not permitted to use it for their own purposes. We do not sell your personal data. We may disclose information if required by law, to protect the rights and safety of our users, or in connection with a business transfer.
5. Data retention
We retain your information for as long as your account is active and as needed to provide the service, resolve disputes, and meet legal obligations. If you request account deletion, we deactivate your account and revoke access immediately; residual records required for legal, tax, or dispute-resolution purposes are retained only as long as necessary and then removed.
6. Your rights
Under the Data Protection Act, 2019, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and data, object to or restrict certain processing, and request a copy of your data in a portable format. You can exercise most of these directly from your Profile, or by contacting us using the details below.
7. Data security
We use industry-standard safeguards — including encrypted connections, access controls, and secure credential storage — to protect your information. No method of transmission or storage is perfectly secure, and we continually work to improve these protections.
8. Children's privacy
Efikas Plumber is not directed at, and we do not knowingly collect personal data from, children under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.
9. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes in-app before they take effect.
10. Contact us
If you have questions about this policy or how your data is handled, contact us at support@efikasplumber.com.
Terms of Service
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